Privacy Policy

Introduction

TechFerment ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our products, or engage our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name, email address, phone number, and business contact details
• Company information and job title
• Billing and payment information
• Account credentials and profile information
• Communication preferences and support inquiries

Technical Information

We automatically collect certain technical information, including:

• IP address, browser type, and operating system
• Device information and unique device identifiers
• Usage data, including pages visited and features used
• Log files, cookies, and similar tracking technologies
• Performance metrics and analytics data

Business Information

For our enterprise clients, we may process:

• Business requirements and project specifications
• System configurations and integration data
• Performance metrics and operational data
• User access logs and security information

How We Use Your Information

We use collected information for the following purposes:

Service Delivery

• Providing and maintaining our products and services
• Processing transactions and managing accounts
• Delivering customer support and technical assistance
• Implementing and maintaining system integrations

Business Operations

• Communicating about services, updates, and promotional offers
• Analyzing usage patterns to improve our offerings
• Conducting research and development activities
• Managing business relationships and partnerships

Legal and Security

• Complying with legal obligations and regulations
• Protecting against fraud, security threats, and unauthorized access
• Enforcing our terms of service and policies
• Responding to legal requests and court orders

Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in:

• Cloud hosting and data storage
• Payment processing and billing
• Customer support and communication
• Analytics and performance monitoring

Business Transfers

Information may be transferred in connection with mergers, acquisitions, or sale of business assets, subject to confidentiality protections.

Legal Requirements

We may disclose information when required by law, legal process, or to protect the rights, property, or safety of TechFerment, our users, or others.

Consent

We may share information with your explicit consent or at your direction.

Data Security

We implement comprehensive security measures to protect your information:

Technical Safeguards

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Network security monitoring and intrusion detection
• Regular security assessments and vulnerability testing

Organizational Measures

• Employee training on privacy and security practices
• Access controls based on the principle of least privilege
• Incident response procedures and breach notification protocols
• Regular review and updating of security policies

Data Retention

We retain your information for as long as necessary to:

• Provide our products and services
• Comply with legal obligations and resolve disputes
• Maintain business records and operational continuity
• Fulfill the purposes outlined in this Privacy Policy

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

To exercise these rights, contact us at [email protected].

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and recommendations
• Ensure security and prevent fraud

You can manage cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

Third-Party Links and Services

Our website and products may contain links to third-party websites or integrate with external services. This Privacy Policy does not apply to third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of material changes through:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications where applicable

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: